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1688 com FAQ — all your questions
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From registration to withdrawals, bonuses to game rules — every question you have about 1688 com is answered clearly and simply on this page.

50+ Q&As Explained in plain English Last Updated 2026

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What can we help you with?

Registration & Account

Questions about creating a new account, identity verification, and updating your profile.

Deposits & Withdrawals

Questions about depositing funds, withdrawal timeframes, and payment methods.

Bonuses & Offers

How to use welcome bonuses, cashback, free spins, and referral offers.

Games & Betting

Rules and strategies for Sports Betting, casino, slots, and fish games.

App & Technology

Help with mobile app download, installation, and technical troubleshooting.

Security & Privacy

Questions about passwords, 2FA, account security, and data privacy.

All Questions Register Deposit / Withdrawal Bonus Games App Security

Registration & Account

All you need to register on 1688 com is an active mobile number and a strong password. The entire process takes under 2 minutes. Your mobile number will be verified via OTP during registration. Users must be 18 or older to register.

No. Only one account can be registered per mobile number on 1688 com. Any attempt to create multiple accounts with the same number will be automatically blocked by the system, and the account may be suspended.

Basic verification via mobile OTP is completed at the time of registration. However, full KYC (Know Your Customer) verification may be required before making a withdrawal. This involves submitting a National ID card or birth registration certificate. The process is typically completed within 24 hours.

To close your account, contact live chat support. Make sure to withdraw any remaining balance before closing. Under 1688 com's responsible gaming policy, you can request either a temporary or permanent account closure.

Deposits & Withdrawals

1688 com supports all major mobile banking methods in Bangladesh, including bKash, Nagad, Rocket, and Upay. Bank transfers and select cryptocurrency options are also available. All deposits are confirmed instantly.

The minimum deposit on 1688 com is just BDT 500 — easily met through any mobile banking service in Bangladesh. New members can also claim a 100% bonus on their first deposit.

Withdrawals are generally processed within 15 minutes to 24 hours of submitting a request. Requests made on bank holidays or late at night may be processed on the next business day. Mobile banking withdrawals are typically the fastest.

1688 com generally does not charge any withdrawal fees. However, your mobile banking provider or bank may apply their own service charges — this depends entirely on your payment provider. Contact us via live chat for accurate details.

Wait 5–10 minutes first. If the deposit still hasn't arrived, contact live chat support with your transaction ID or a screenshot. The support team will verify and resolve the issue promptly.

Bonuses & Offers

New members who make their first deposit automatically receive a 100% welcome bonus credited to their account. A minimum deposit requirement must be met to qualify. See the full bonus terms and conditions on the Offers page.

No, bonus funds cannot be withdrawn directly. You must first complete a specified amount of wagering, known as the wagering requirement. Typically, the bonus becomes withdrawable after betting 10–30 times the bonus amount.

Yes, members logged into 1688 com can receive a daily login bonus every day. Weekly cashback and monthly loyalty bonuses are also available. The bonus amount varies based on your account's VIP level.

You will receive a referral bonus when someone registers using your referral link or code and makes their first deposit. The bonus amount is a fixed percentage of your referred friend's first deposit. Contact support for full terms and conditions.

Games & Betting

1688 com offers hundreds of games, including Sports Betting, Live Casino, slots, fish games, and a game lobby. You can place live bets on all major sports worldwide, including cricket, football, and tennis.

Yes. The Live Casino section at 1688 com lets you play in real time with live human dealers. Popular games like Blackjack, Roulette, Baccarat, and Andar Bahar are available via live streaming.

Yes. 1688 com regularly offers free spins promotions. New members receive free spins as part of the welcome package, and additional free spins are also available through promotional offers.

In fish games, various fish swim across the screen and you shoot them with a gun to catch them. Each fish has a different value, and catching bigger fish earns more points or cash prizes. For detailed rules, visit the Fish Games page here.

App & Technology

Download the 1688 com app directly from the official website. Download page and download the Android APK file. It can be installed directly even if it's not available on the Google Play Store.

To install the APK, first go to your phone's Settings > Security > enable "Unknown sources" or "Install unknown apps". Then tap the downloaded APK file and press Install. It will be installed within seconds.

First, close the app and reopen it. If the issue persists, restart your phone. If it still doesn't work, uninstall the app and download the latest version from the Download page. Also check that your internet connection is working properly.

Yes. iPhone and iPad users can play directly on the 1688 com website through the Safari browser. The mobile browser version is fully optimized and supports all games.

Security & Privacy

Yes. 1688 com uses SSL encryption technology to keep all your information secure. Your personal and financial details are never shared with third parties. To learn about our full privacy policy, Privacy Policy page here.

Click the "Forgot Password" option on the login page. An OTP will be sent to your registered mobile number. Verify the OTP and set a new password. The entire process takes under 2 minutes.

Contact live chat support immediately and request a temporary account lock. Then change your password. For future security, always use a strong password and never share it with anyone.

Didn't find your answer? Our 24/7 live chat support team is always here for you. Average response time is just 3 minutes.

Responsible Gaming: Enjoy gaming as entertainment. If you feel it's becoming a problem, Responsible Gaming page here.

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Useful tips

  • Use a strong password
  • Check your balance after logging in
  • Read the bonus terms first
  • Contact us via Live Chat for any issues
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Sign up on 1688 com, claim a 100% bonus on your first deposit, and dive into the world of Sports Betting, casino, slots, and fish games.

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